On what two levels is culture experienced within an organization?

The correct understanding of the experience of culture within an organization focuses on the visible and hidden aspects, highlighting how culture is both exhibited overtly and ingrained within the systems and structures of the organization.

Organizational culture encompasses behaviors, norms, and values that are observable (visible) as well as those that are deeply ingrained, often taken for granted, and not immediately apparent (hidden). Visible aspects include the formal policies, dress codes, and office layout, which can be easily identified and observed. In contrast, hidden aspects involve underlying beliefs, values, and assumptions that influence behavior and decision-making, which might not be overtly expressed but significantly impact the organization's environment and employee interactions.

This dual-level perspective allows for a comprehensive understanding of how culture operates in an organization and how it affects everything from employee engagement to corporate strategy. Recognizing both elements is crucial for managers and leaders as they seek to shape, evaluate, or change the organizational culture effectively.