Which term refers to achieving goals by altering behaviors or processes in response to environmental forces?

The correct term for achieving goals by altering behaviors or processes in response to environmental forces is change management. Change management involves planning, implementing, and monitoring changes within an organization to enhance effectiveness and adapt to both internal and external influences. It recognizes that organizations must frequently adjust their operations, structures, or strategies to remain competitive and responsive to market dynamics, technological advancements, and other evolving factors.

Change management is crucial because it ensures that transitions are handled smoothly, minimizing resistance and maximizing engagement among stakeholders. It focuses on the human element of organizational change, preparing employees for new ways of working and fostering a culture that embraces transformation.

In contrast, the other terms focus on different aspects of management. Strategic management is more about long-term planning and positioning of the organization within its marketplace. Operational management entails overseeing the day-to-day operations and ensuring that the business runs efficiently on a regular basis. Crisis management specifically deals with preparing for and responding to unexpected emergencies or disasters, rather than the more routine adjustments encompassed by change management.